Epic Remote Support
Epic Remote Support - is backordered and will ship as soon as it is back in stock.
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Specifications
Specifications
Features
Features
Epic Remote Support
Description
Description
Epic Remote Support
Keep your system running the way it should. Epic Remote System Support provides fast access to expert help, proactive monitoring, and remote troubleshooting for premium home technology systems.
Built for owners of Josh.ai, Control4, Kaleidescape, UniFi, OVRC, Ring & more who want peace of mind without scheduling on-site visits.
Compare Support Levels
Most customers choose Plus for the best balance of coverage and value.
What’s covered
- Monitoring system uptime, connectivity, and device health
- Remote troubleshooting and issue resolution
- Firmware updates and performance improvements where supported
- Network-level diagnostics when access is available (recommended)
- Guidance and optimization for Josh.ai, Control4, Kaleidescape, and UniFi systems
How support works
- Support requests can be submitted by phone, portal, email, text, or chat depending on plan level
- Many issues are resolved remotely immediately
- Proactive monitoring helps detect issues before they cause downtime (Plus & White-Glove)
- Complex issues are escalated internally to ensure proper follow-up and resolution.
White-Glove extras
- Annual 10% discount on one full-priced purchase per calendar year
- Discounted remote programming rates for custom adjustments outside standard support coverage
- Proactive optimization and periodic system reviews
What to expect
- Plans are billed monthly and can be canceled at any time.
- Remote support depends on system configuration, network access, and manufacturer limitations.
- On-site service, new hardware, and replacements are not included.
Frequently Asked Questions
Do I need to have purchased my system from Epic?
No. Remote System Support is available for systems purchased through Epic or elsewhere, as long as they are properly installed and network-connected.
What happens after I subscribe?
After checkout, you’ll receive a welcome email with instructions on how to request support and next steps to get your system connected for monitoring where applicable. You can also request to schedule a call after checking out to onboard you into the support portal.
How do I request support?
Support requests can be submitted via the support Portal, phone, email, text, or chat depending on your plan level. Many issues can be resolved remotely immediately. If an issue can't be solved immediately, it will be escalated through our internal team and a resolution will come within 48 hours.
Is this available 24/7?
Yes. Support availability varies by plan level, with 24/7 coverage included on Plus and White-Glove plans.
What’s not included?
On-site service, new hardware, and physical repairs are not included. This service is focused on remote troubleshooting, monitoring, and optimization.
Can I cancel at any time?
Yes. Plans are billed monthly and can be canceled at any time through your account.
Is this right for hands-on homeowners?
Yes. This service is ideal for hands-on owners who want expert help available when needed without giving up control of their system & relying on a local installer.
Additional Questions?
Call us at 973-298-1000, email us at sales@epicsystems.tech or start a chat!
Payment & Security
Payment methods
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
